Frequently Asked Questions
There are items I can’t find in your catalog or website. Can you help me modify an existing product or find what I need for my project? Yes. We welcome the opportunity to source and develop custom products. Please fill out a sourcing request form at qosina.com or contact a member of our sales team today to get started. What are your hours of business? Our customer specialists are available to answer your questions Monday through Friday, from 8:30 am to 5:00 pm Eastern Time. However, our website is available 24 hours a day, so you can browse our products, request samples and place orders. I don’t have an account with your company. How can I open one? To open an account, please register your company information on qosina.com and include your Federal Tax Identification Number (if you are based in the United States). New accounts are validated at the time of first order. Please note: in order to request samples or make a purchase, you must first provide a valid business resale certificate. (Resale certificates are not required for customers outside of the United States.) Please contact a customer service specialist to request a credit application. After the completion of a credit check and management approval, you can place orders using net 30 terms. You can also place orders by using a credit card. Why does Qosina ask for my resale certificate? By providing a valid resale certificate to Qosina, you can request complimentary samples and purchase our products without being charged sales tax. If you do not have a resale certificate, you may be charged sales tax in accordance with your state laws. Does Qosina sell to hospitals and doctors’ offices? We do not sell directly to end users of medical consumables. This includes doctors’ offices, hospitals, and clinics. Qosina’s products are generally sold in bulk and are non-sterile. Our products require further assembly and sterilization to be suitable for direct patient use. How can I tell whether an item is suitable for my needs? You may request complimentary samples of many of our products for testing to ensure compatibility. We strongly recommend that you thoroughly test our components before purchasing. Our customer specialists can help you with all of your sampling needs. You can also request samples on qosina.com after account registration. Are your parts produced in a cleanroom? The majority of the items we carry are molded in a cleanroom or clean environment. A cleanroom statement letter is available upon request. Qosina is ISO 13485, ISO 9001, ISO 14001 and ISO 22301 certified. For information about specific components and to receive documentation, please contact a customer service specialist. How are your parts inspected? Qosina performs visual inspections in our ISO 13485, ISO 9001, ISO 14001 and ISO 22301 registered warehouse. Using the ANSI/ASQC Z1.4-2003 sampling plan, items are checked to ensure they meet purchase order requirements. We perform a thorough identity check, look for short shots, cracks and splits, loose or embedded particulate, flash, burn or blister marks, distortion, and air bubbles. A copy of our inspection criteria can be provided upon request.
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Customer Service +1 (631) 242 - 3000
qosina.com • info@qosina.com
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