Frequently Asked Questions
What credit cards do you accept? We are pleased to accept Visa, Mastercard, Discover and American Express. Please be prepared to provide your credit card details every time you place an order. For your security, our ecommerce site does not store your credit card information. We take credit card fraud very seriously and employ many security methods to protect our customers’ information. Any fraud attempts are reported to the U.S. Government and FBI. Does Qosina have a minimum order requirement? We ask our customers to purchase a minimum $25 total order. Some items have minimum quantity order requirements. Does your pricing include shipping charges? Shipping charges are not included in our pricing. A shipping calculator, which provides an estimate for shipping costs for your items, can be found on qosina.com in the shopping cart. All domestic orders are shipped Ex-Works, Ronkonkoma, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosina to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping. Can Qosina accommodate an annual order and ship partial quantities? Yes, we are happy to take volume orders and release quantities based on your schedule. You may set up a blanket order on our website or by contacting a member of our sales team. How are your parts packaged? Parts are secured within double-walled poly bags and then packaged in a double-walled carton. Do you ship your products internationally? Qosina ships from the U.S. and Europe to any country in the world that has trade relations with the United States of America, and we are pleased to partner with distributors in Japan, China and Israel. To view our shipping policy, visit qosina.com or contact a member of our sales team. How will I know when my order has shipped? You will receive a shipping confirmation email at the time your products are accepted by your chosen freight carrier. How do I cancel an order? Please contact our customer service team. Your ability to cancel will depend on the status of the order. How do I find out the lead time for a back ordered item?
Please contact our customer service team for assistance. Can I see my entire order history on qosina.com?
Orders placed on our ecommerce site are available for review in the order history section of your account. Orders placed by any other method are not visible on our site, but our customer service team can provide you with any information on past orders.
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Dimensions are for reference only
Customer Service +1 (631) 242 - 3000
qosina.com • info@qosina.com
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